Training Grievance and Complaint Policy

Naio™ International understands that often there is an intensity that can occur in trainings, as a natural by-product of personal exploration of trainee and educators inner processes and therefore including within relationship to others in the group. Interpersonal processes could arise between trainees and/or between trainees, educators and staff. As outlined in Training Expectations and Conduct its is best to avoid trying to resolve these processes with the group, so as to keep the groups space clear of particular interpersonal processes. It also acknowledges unresolved conflicts can impact the group, and so it’s important to have a clear means to resolve these issues before they impact the group container.

The following outlines a process and options to resolve a conflict or grievance. It is understood that some inter-personal problems or grievances may not necessarily entail a resolution of the problem, as much as a better understanding of the underlying mechanisms driving them, in the case of transference, counter-transference, personal histories. In situations such as this, the goal may be to create a satisfactory or good enough understanding that allows both parties to be in relationship with themselves, and each other and continue the training together.

  • If a participant has a problem with an educator or another participant, they should first address the issue with the appropriate party – that is; the person that have a problem with directly.

  • If a satisfactory resolution is not met, an active listening session between the parties with an educator (if it is between students) will be held upon request. If it is with an educator and student, or staff and educator an active listening session with the Training Director will be held on request.

  • If a participant or staff have a problem with the training program they should deliver a verbal or written statement of their complaint to the Training Director, within one week of the complaint. The parties should then try to discuss and resolve the issues.

  • If the matter cannot be resolved in this way – then an outside mediator that both parties can agree too will be brought in.

  • If the grievance is still unresolved or is of the nature of a violation of training expectations or conduct polices, or of Naio™ International Code Ethics & Standards of Practice then it can be taken to the formalized Grievance Procedures for those policies. It can also be taken to the relevant certifying and registering associations that Naio™ International is a member of, to be resolved.

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